Refund Policy

Refund & Return Policy

Last Updated: [Insert Date]

At The Shifaam, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help.

1. Returns

You may request a return within 14 days of receiving your order.
Only unopened, unused, and sealed products in their original packaging are eligible for return.
For hygiene and safety reasons, opened or used products cannot be returned.

2. Refunds

Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be processed back to your original payment method within 7–10 business days.
Shipping charges are non-refundable.

3. Exchanges

We only replace items if they are defective or damaged during delivery. If you need an exchange for the same product, please contact us at [Insert Email] within 48 hours of delivery.

4. Non-Returnable Items

The following items cannot be returned or refunded:

Opened or used products
Discounted or sale items
Gift cards or promotional items

5. How to Request a Return

To start a return, please contact us at:
📧 Email: contact. shifaam299@gmail.com
📞 Phone: +92-321-1793912

Our team will guide you through the process. Please do not send products back without contacting us first.

6. Shipping for Returns

Customers are responsible for the shipping costs of returning an item.
We recommend using a trackable shipping service to ensure your return reaches us safely.

7. Policy Updates

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with the updated date.